Service Call Management Process Chart

A sample service Call Management process chart is provided below

Service call process1

Popular posts from this blog

Partner Point: A proactive approach MUST

Here we are talking about Dynamics GP in specific, but this is applicable to other products as well. Our job doesn’t end with just installing and deploying the solution out there. In fact, Our job as the most trusted partner would just start from there. We cannot expect the customers to constantly follow up on the latest software updates rolling down for their use because they expect they are in safe hands just like how You’d relax once you hand over your tax documents to your CPA. Microsoft on its part tries to send E-mail updates to the customers but how many of them would pay attention to these updates unless the partner approach them on a rather personalized basis explaining the benefits. I’ll illustrate the above with an example. We know Analytical Accounting has some critical updates pending in earlier versions of GP and these were made available in GP 10 SP4. As a partner, It becomes our obligation to take this update to the customers, whether they take your advice or not is d
Read more

Dynamics GP Fixed Assets GL Posting Batch Missing After Depreciation Run

Image
I got a call from a user who was seemingly worried about her monthly depreciation batch went missing from GL posting routine in the Dynamics GP Fixed Assets. I quickly took her desktop on Teamviewer Quick support and understood the problem she is facing. Let me explain the issue in detail before I tell you the solution. Dynamics GP Fixed Assets GL Posting Issue Issue The user ran the depreciation routine in Dynamics GP for November month through Dynamics GP | Financial | Routines | Depreciate All Assets. Till here, all was good. She then proceeded to FA GL posting routine. Dynamics GP | Financial | Routines | GL Posting. She could not find the batch in GL posting lookup. In other words, the monthly depreciation batch is not accessible for posting. She then ran the depreciation process again and this time when she went to GL posting window and tried processing, the system threw an error message as below There are no transactions matching these restrictions. Modify yo
Read more