Send To E-Mail Problem with Office Outlook 2010


One of the most flexible feature of Microsoft Dynamics GP is its ability to send reports by E-mail in text or PDF format on the fly. Majority of users find this feature useful and part of their day to day operation.

Microsoft Office Outlook 2010 brought new issues to this feature. Starting Microsoft Office 2010, Outlook is available as a 32-bit application and 64-bit application.

For those running with Outlook 2010 32-bit application, Send To E-mail feature is no issue. However Issue is with Outlook 2010. The Send to E-mail functionality simply doesn’t work with 64-bit Outlook 2010. When a report is run and send to E-mail, Text or PDF whatever, is selected, Dynamics GP does nothing. Reason for this is Dynamics GP is developed as a 32-bit application . Send to E-mail is a MAPI application which is creating the issue here. Reasons for this issue on part of Microsoft Office 2010 are outlined in this link.

Now I think you ask yourself the same question that I ask myself. Why the heck Other office products like Word 2010 is compatible and why Outlook can’t? I think you have guessed the answer already as I do. A typical Microsoft Support rep might just reply back saying Outlook 2010 64-bit is not compatible with Dynamics GP. So, If you are running Office 2010 and would want to use Send to E-mail feature desperately, the resolution is to just uninstall it and install Office 2010 32-bit at least for now or forever.

While I was going through any possible resolutions for this issue on the net, I have found certain users experiencing the same issue even when they are on Office 2010 32-bit. In this case, resolution suggested was to make sure “Use Cached Exchange Mode” is turned on in E-Mail setup.

If it is an issue with Send to PDF, Make sure the following are satisfied.

  1. Adobe PDF Writer (8.0 or 9.0 ) is installed
  2. Adobe PDF printer settings are correct. Have a look at this KB915467
  3. If it is Terminal services environment, make sure Adobe writer is installed on each workstation

In a nutshell, Send To E-Mail in Dynamics GP will not work with Outlook 2010 64-bit.

Forum discussion threads on this issue:

1. send to pdf greyed out - GP 10.0

2. MAPI Error in GP 2010

3. Systems: Send To Email option not working

4. Send To functionality is not working Cannot send GP report thru email in GP2010 using MS Office 2010 64-bit

If anyone of you have an update on this issue that I’m missing, Please post the comments so as to update the same in the interest of other readers.

UPDATE (Added 21-01-11): If the Send To button is completely unavailable, verify the following information is in Win.ini file and add if it’s not.


(This solution is referenced from this thread and credits to Jerad Plesuk from Microsoft)