ISV participation in Microsoft Dynamics Community

For those who doesn’t know what an ISV is, ISV stands for Independent Software Vendor that makes and sells software products which is added to platforms. Dynamics GP ISVs’ develop and sell extended applications to existing functionality of Dynamics GP or build industry verticals on Dynamics GP. In this article, I focus on the level of Dynamics GP ISVs’participation in Dynamics community and why it is required.

Let me go back to a couple of my implementation experiences. Way back, I implemented Dynamics GP Financials for a client which is a large money exchange house. Their primary requirement to have Dynamics GP in house is to conduct an efficient automated bank reconciliation besides other core requirements which are not required for this example. I found the various bank reconciliation solutions offered by the standard Dynamics GP out of the box doesn’t fit well to this client as the client records the bank entries at the General ledger only. So I needed the functionality that can reconcile GL with bank statement and the ability to import even complex bank statements like the SWIFT statements. The implementation budget doesn’t support to have us build an application for this and it is time consuming too. I found one product from Nolan Computers after rigorous and tireless search which exactly does this. we could procure this product at a very reasonable cost and the client is happy. What did we understand in the whole example?  An Implementation that could have been a disappointment for the client or that could have been an expensive affair for the client was totally avoided by utilizing a readily available ISV solution. Similar is the case when a Property Management requirement for a real estate giant was handled successfully by making use of Binary Stream Property Management solution.

Can You believe there are thousands of ISV made solutions available exclusively for Dynamics GP but not known to many? In earlier days, these solutions were listed in Microsoft Solution Finder later replaced by Microsoft PinPoint. One can go this site and quickly search for applications specific to the product and get several solutions that can be readily fit to your requirement.

Identifying the right solution is the primary responsibility of the Implementation partner by conducting appropriate testing and reviews, suggesting the client with the cost benefits through a comparison chart of development Vs. these third party products. So what factors govern a third party ISV to be a right solution? I’d look at the solution compatibility levels followed by the ISV credibility first in terms of the number of years they are into this market to justify their dedication and more number of customer references. Secondly, I’d look at the cost advantage by comparing similar solutions of different ISVs’ versus an in house development. Thirdly, I’d look at the recurring costs in terms of Enhancements and other support related costs.

Now, the question of the ISV responsibility comes in . What do we do if we innovate or develop something? We try to market the solution to the best of our abilities in order to let everyone know about it in the first place. Once an ISV develops and gets their product certified by Microsoft, It becomes it’s sole responsibility to actively market the product by an effective marketing strategy. Part of an effective marketing strategy is to identify your target audience. In Microsoft Dynamics, Where else can the target audience be other than the one stop shop of Microsoft Dynamics Community? I ask the ISVs’, Are you making use of this wonderful Microsoft Dynamics Community and if Yes, then to what extent? Are you making use of several hundred blogs dedicated to Microsoft Dynamics  seeking to write product reviews by first providing them with your demo solution? Are you making use of those hundreds of Social Media communities like LinkedIn to populate your products for discussion and debate? This exercise is not just meant to market your product for maximizing gains through fast sell but in order to create the desired cognizance in Microsoft Dynamics Community that a solution like this exists first of all. I’m not here to judge the participation levels individually but in general, I wonder to what extent? May be I’m ignorant on this so some one can very much enlighten me if I’m wrong.

In effect, When I as a partner or as a client is looking for a solution specific to my need of the hour and I could easily find that solution in the community library. Today, Information flow is so diversified that one article posted on one site travels to hundreds of other sites, thanks to Social Media.

Bottom line is that there is an urge for the Dynamics ISV’s to improvise their levels of participation in Dynamics Community and become more closer to the community thereby helping the community find suitable solutions so that they can in turn avoid reengineering costs for a solution that is already developed elsewhere.


Integration Manager hangs in GP2010–IV Resolved

This is the last post in this series of Integration Manager error in GP 2010 that started occurring since last week. The culprit was the Microsoft Connect gadget that caused this issue. It seems the slide causing this issue has been removed yesterday and the connect service has been restored which was having issues earlier.

For more information, Visit Mariano’s blog who has provided the first hand information about the error.

Integration Manager for Microsoft Dynamics GP 2010 hangs when running an integration - Follow up

Multicurrency Support in Project Accounting

Multicurrency is one important area and understanding it’s treatment in Project Accounting module of Dynamics GP is essential for a successful PA Implementation.

  1. Multicurrency is assigned in Billing currency ID in PA
  2. Originating currency is assigned for the contract first for it to be assigned to all projects under the contract. Later, the same currency is rolled on to projects.
  3. Currency for the contract and the currency for any or all of the projects under the contract cannot be different. Example: If Currency for Contract A is USD, Currency for Project A1 under contract A cannot be assigned to CAD and instead uses USD.
  4. Change orders are not supported by Multicurrency. In other words, change order tracking will be disabled if an originating currency other than functional currency is used in Contract as well as Project.
  5. Profit Types of Billing Rate and None are the only profit types that can be used on Multicurrency billing projects in PA Budgets.
  6. Multicurrency can be used with Time & Materials projects that use When Performed or When Billed accounting methods and Fixed price projects only. However, as mentioned in Point 5 above, cost categories with profit types Billing rate and None shall be used and other profit types are outside the support.
  7. Cost Plus projects are not supported by Multicurrency projects.
  8. Purchases/Material Transaction Type in Cost Categories with Inventory Items marked cannot be used on Multicurrency Projects. So, In effect, If we have a T&M Project with Billing rate profit type but has Inventory materials to be estimated and consumed for a project, the multicurrency cannot be used.
  9. Fee amounts can be entered in Multicurrency only if the Fee Amount is used as a calculation method. In other words, % Baseline cost or % of Baseline revenues cannot used.
  10. Billing shall be processed only in Billing currency ID and it cannot be even billed in functional currency if Multicurrency is used. Example: Billing currency ID is AUD. Functional Currency is USD. A Bill cannot be generated in USD but should be in AUD only.
  11. If functional currency is assigned to Billing currency ID, however, the billing can be generated in both functional currency or any other currency.
  12. Exchange rates can vary between Actual cost transactions and Billing. So, If actual cost is posted as AUD10000 @ 1.20 currency factor in functional currency USD, the total cost is $12000. At the time of billing, if the exchange rate is @ 1.50, the total cost becomes $15000. Difference of $3000 is posted to Unbilled Revenue and Unbilled AR accounts.
  13. Actual Cost transactions can be posted in any currency irrespective of the currency assigned for the project. For example, If AUD is assigned as Billing currency and Functional currency is USD, then I can use AUD, USD or even CAD.
  14. The Project status also affects how the Multicurrency is treated in PA. If the project status is Estimate, then the PA Baseline Exchange rate is used and if the project status is Open, then PA Forecast Exchange Rate is used. This rate can be assigned by accessing these windows by clicking little arrow next to Billing currency ID in PA Maintenance window. Based on the Project status, the window displayed would either be of Baseline or Forecast.
  15. The billing amount would not change if the exchange rate changes instead the difference will be adjusted in functional amount thereby passing the risk to project budgeted costs.


Integration Manager hangs in GP 2010: III

Well. Someone looking at the title of the post can sense how important this topic seems to be. This is the third post in a row on the same topic. In fact this became a hot topic on community. It is worth to mention here that I’m receiving significant traffic from Google and Bing search specific to this error for the past 2 days. In the other two posts, I have covered generic troubleshooting segments for the error.

Some latest information is pouring into the community about this error that this behavior is due to a Microsoft .Net framework  update. IM is now designated as Hot topic by Microsoft which started occurring early last week. Complete information is available on this hot topic following the link here

Integration Manager for Microsoft Dynamics GP 2010 is Unresponsive at the Beginning or End of an Integration 

The above link requires customer source login.

More information is available on Mariano Gomez Blog link here. Thanks to Mariano for providing this information.

Read the other two series of articles about this error, Click below


Partner Point: A proactive approach MUST

Here we are talking about Dynamics GP in specific, but this is applicable to other products as well. Our job doesn’t end with just installing and deploying the solution out there. In fact, Our job as the most trusted partner would just start from there. We cannot expect the customers to constantly follow up on the latest software updates rolling down for their use because they expect they are in safe hands just like how You’d relax once you hand over your tax documents to your CPA. Microsoft on its part tries to send E-mail updates to the customers but how many of them would pay attention to these updates unless the partner approach them on a rather personalized basis explaining the benefits.

I’ll illustrate the above with an example. We know Analytical Accounting has some critical updates pending in earlier versions of GP and these were made available in GP 10 SP4. As a partner, It becomes our obligation to take this update to the customers, whether they take your advice or not is different. It happens such that when the customer reports an issue on the AA only when the partner suggests them to update the application to SP4. As trusted partner to Microsoft and the customer, We act as a bridge between the former and latter and this comes with a great responsibility.

It also becomes our responsibility to test the service packs or feature packs before deploying or suggesting the customer to upgrade the same. In some instances, We get requests from the customers asking us to upgrade to a specific service pack which is when it becomes important to help them understand the pros and cons of the upgrade rather than doing a blind upgrade.

Several Implementations have gone for a toss not for a poor implementation or a weak partner but lack of proper after implementation (sales) support the customers. In my Implementation experience, I observe the end users in some implementations who are expected to pay utmost seriousness in the training sessions during implementation phase fail to do that due to their other daily routines and they realize the importance of this exercise after the system goes live. Again, As an implementer, It is my job to ensure the end users are properly trained to use the application but still there will be gaps that are unavoidable which can only be filled up with an efficient and disciplined after implementation support.

If we change our subject more specific to GP2010, there is a need to evaluate how far and what approaches are adopted by the partners to create a full fledged awareness among their customers on the end benefits that arise out of this upgrade. Shall we do some webcasts or Shall we send some E-mail campaigns circulating what’s new presentations and documents, thanks to Microsoft for their quality of the ready to use campaigns or shall we conduct some workshops with the customers, these are the strategies that we need to put on table. Here comes the necessity to align the business goals with Customer satisfaction.

Specific to GP2010, Partners need to educate the customers about the application benefits that accrue to them by utilizing functionalities like SQL Server Reporting services, Business Analyzer, Dynamics GP Workflows, Analysis Cubes and Pivot table reports, Extender, Navigation List Builder, Word Templates, Drill Down Builder, Office Integration so on because most of these cool features are largely under utilized. If there are customers with regulatory compliance norms, they’d love to utilize Electronic signatures workflows which aren’t available as a feature in earlier versions. Just doing an upgrade without rolling these features would make the customer wonder why am I doing this?

We’re glad to have lots and lots of resources spread across Microsoft Dynamics community and Partner source that make the life easier even for a start up partner to gear up to the ultimate objective of winning the customer satisfaction.


Integration Manager crashes - II

This article is a continuation of another article Integration Manager crashes published in July. I observed that the Integration Manager is hanging specially in GP2010 even in normal GP client. The behavior is such that after running an integration, the Dynamics GP screen fails to open up and dynamics.exe continue to be seen as active under processes in Windows Task Manager. Killing this process serves no good.

Possible Resolutions

1. I cannot be specific on the resolution as I have not personally experienced the error so far.

2. When we upgrade GP2010, GP2010 is installed as a separate instance and GP10 instance continue to exist and so is the case with Integration Manager for GP10.

3. In some cases, this IM instance is left installed and the same instance will be used to run the integrations on GP2010. This can lead to errors. Always ensure latest IM is installed with the required service packs.

4. It is recommended to uninstall GP10 and old IM instances from the computer completely before installing GP2010 and IM 11.

5. Another common error that we commit is to ignore converting(upgrading) the IM database from old database. Whenever we install a fresh instance of IM, it is required that the database is converted if the same integrations are required in the new one. To convert the database, Go to Tools >> Convert Database. Click Select Database and select the source database (old) and click Convert. Do not forget to copy the old database from old IM instance to this new instance before doing this exercise.

6. Do a Repair on the IM.

Update: (09-AUG-11)

Waqas has posted nice resolution to some of the Integration Manager errors that were encountered at the client machine for GP2010.

“The destination could not be initialized due to the following problem: ActiveX component can't create object”

“The destination could not be initialized due to the following problem:  Cannot create Active X Component.  Cannon create Active X Component”

“The RPC Server is unavailable “

Resolution can be adopted from his blog directly here.


Join Me on Google +

google_plusGoogle + is yet another tool for collaboration and an innovative platform in Social networking space. I liked the idea behind Google + though I disliked both Google Buzz and Google Wave. Having said that, Google + has a long way to go and it is still a just born but growing faster. I created a comparison chart of Google + and Facebook with my knowledge and understanding on both tools. it is for you to review and let me know if you find any mistakes in the chart or any additions. For those who aren’t aware of what Google + is all about, this comparison chart can be a starter as almost everyone knows how Facebook works.

Comparison Chart of Facebook and Google +

SNo Facebook Google +
1 Lists Circles
2 Friends Friends
3 Facebook Chat Google Talk
4 Facebook Video Chat Google Video Talk
5 List based Video Calls (groups) Hangout with Circles or specific Invitees
6 Assigning Lists to friends little complex Drag & Drop
7 Facebook Wall Stream
8 Privacy of Posts little complex to assign to specific lists very easy to select
9 Apps Integration – Strong Not Much
10 Sharing Options – Too Many Very Limited
11 Auto Post to Twitter or Vice Versa – Easy with existing Apps Not Yet Available but A workaround is available
12 Facebook pages No Pages
13 Facebook Groups No Groups though Google Groups exist but yet to be integrated to Google +
14 Facebook E-Mail Gmail
15 Facebook Notifications Google + Notifications
16 Facebook Photos Picasa Albums Integrated with Google +
17 Facebook Apps for Mobile Google + official App for Android
18 Upload and Share Videos Upload and Share Videos

Remember that Google+ is still in Beta stage so the above comparison will change over time.

Among all, I liked the Hangout feature in Google + that I feel can be effectively utilized for business collaboration. How I’m using it professionally besides personal use. In Google + I created various circles like Family, Friends, Colleagues so on. Apart from these personalized circles, I created circle called Dynamics GP where I intend to add all my Dynamics GP community contacts in one space so that I can share GP related updates with the community.

Here is the invitation to join me on Google +. If You wish to sign up for Google +, You can just follow this link.

Google + Invite

For regular Microsoft Dynamics updates, Follow @DynamicsBlogger on Twitter.

See You on Google +.

How to Un-Receive Items in GP2010: Video Tutorial

I’ve written an article titled Purchase Returns Treatment Enhancements in GP 2010 that describes several scenarios of making purchase returns in Dynamics GP2010. This article is further strengthened by adding a video tutorial on one of the scenarios explained in the article. I’ve just started creating videos so don’t expect much out of it as I’m still learning but enjoying this new found hobby.

Watch the Video here below (For better quality view in 720p HD)

Un-Receive Items in GP2010


Edit PO Status Enhancement in GP2010

In my earlier article I discussed the Purchase Returns Treatment Enhancements in GP 2010. In line with this article, I’m showing another enhancement to Edit Purchase orders window. Compare the screens for yourself with the changes

In GP 10

Edit PO1

In GP2010

Edit PO2

In GP2010, Quantity replaced field is added which wasn’t available in GP10. The Quantity replaced field works in conjunction with the Returns Transaction Entry marked with Replace Returned Goods option.

Purchase Returns Treatment Enhancements in GP 2010

In GP2010, there are a couple of enhancements made to Returns Transaction processing in Purchase order processing module. These enhancements are

1. Option to mark Replace returned goods
2. Option to mark Invoice expected for returned goods.


Let us see how these options would affect the order processing.


When to use


Replace Returned Goods and Invoice Expected for Returned Goods

1. When you want to replace the returned goods, using the original purchase order.
2. When you have yet to process the invoice for the original goods. When you want to process an invoice for all of the original quantity of goods received (even though you have returned some of them).

1.Returned goods are replaced. The same purchase order is used for the replaced goods.
You can process the invoice for all of the original goods, including the goods that will be replaced.

Replace Returned Goods

1. When you want to replace the returned goods, using the original purchase order.
2. When you do not expect to receive an invoice for the goods you’re returning, or when you do not expect the invoice to match the original quantity of goods.

1. Returned items are
2. The same purchase order is
used for the replaced

Invoice Expected for Returned Goods

1. When you do not want to replace the returned goods. For example, when you expect a refund or a credit.
2. When you want to close the purchase order when the invoice is processed.

1. The credit or refund occurs
separately from the
original invoice.
2. When you process the
invoice, the purchase order
is automatically closed.

Neither option is marked

1. When you do not want to replace the returned goods. For example, when you expect a refund or a credit.
2. When you have already processed the invoice, or when you do not expect to receive an invoice from the vendor.

The credit or refund occurs
separately from the
original invoice.


Scenario – 1

1. A PO is created for 10 widgets of Item A. PO status is Released.

2. 10 Widgets are received for Item A. Shipment is posted for the 10 widgets with number RCT-0001. PO status is Received.

3. The 10 widgets are found to be defective and agreed by the vendor to replace the items on Original PO itself. A Return Transaction Entry is entered and the option Replace Returned goods is marked. The return is posted. PO Status becomes released.

4. Items are replaced and a shipment entry is posted with RCT-0002. PO Status becomes received.
5. The invoice is received from the vendor for 10 widgets. Invoice is matched against Shipment in Enter/Match invoices entry. The shipment RCT-0002 is matched against the Invoice. PO Status becomes closed.

Scenario – 2

1. A PO is created for 10 widgets of Item A. PO status is Released.

2. 10 Widgets are received for Item A. Shipment is posted for the 10 widgets with number RCT-0001. PO status is Received.

3. All 10 widgets are found to be defective and agreed by the vendor to replace the items on Original PO itself but agrees for a refund on the original Invoice for original goods . A Return Transaction Entry is entered with the options Replace Returned goods and Invoice expected for  returned goods  are marked together. The return is posted. PO Status becomes released.

4. Items are replaced and a shipment entry is posted with RCT-0002. PO Status becomes received.

5. The invoice is received from the vendor for 10 widgets. Invoice is matched against Shipment in Enter/Match invoices entry. The shipment RCT-0001 and RCT-0002 are matched against the Invoice.  PO Status becomes closed.

6. Pass a refund  for the original 10 widgets.

Scenario -3

1. A PO is created for 10 widgets of Item A. PO status is Released.

2. 10 Widgets are received for Item A. Shipment is posted for the 10 widgets with number RCT-0001. PO status is Received.

3. All 10 widgets are found to be defective but vendor agrees to give a refund for the Invoice. A Return Transaction Entry is entered with the option Invoice expected for returned goods marked. The return is posted. PO Status stays received.

4. The invoice is received from the vendor for 10 widgets. Invoice is matched against Shipment in Enter/Match invoices entry. The shipment RCT-0001 is matched against the Invoice. PO Status becomes closed.

5. Pass a refund for the original 10 widgets.

Scenario –4

1. A PO is created for 10 widgets of Item A. PO status is Released.

2. 10 Widgets are received for Item A. Shipment is posted for the 10 widgets with number RCT-0001. PO status is Received.

3. All 10 widgets are found to be defective and agreed not to replace any items nor invoice for the original items. Neither options are marked. A Return Transaction Entry is posted. PO status becomes closed.

Note: Remember that the above scenarios are not exclusive but inclusive in nature suggesting that there can be several possibilities of how the returns are treated in Dynamics GP and only some scenarios are discussed.


Social Media Influence on Microsoft Dynamics

Microsoft Dynamics Community is doing its best to show its strong presence in Social media. In this article, I restrict my research to the usage of Twitter. When I say Microsoft Dynamics Community, it stands for the whole community of users, partners, official dynamics community and so on and not just the official Dynamics community.

I did a small research to find out how many tweets contain the mention of Microsoft Dynamics in particular. Here is the total count of Tweets containing specific keywords related to Microsoft Dynamics.

                                   Timeline Microsoft Dynamics Dynamics GP Dynamics AX Dynamics CRM #MSDYNGP #MSDYNAX #MSDYNCRM #CRM2011

Past 7 Days









Past 30 Days









All time









Note that there might be duplicates and several combinations might exist such that different keywords might be used in the same tweet so the number will not be that accurate except to show us a trend. Please note that the data is collected from available sources on net and hence may be accurate or not accurate.

When we compare the above figures to any benchmark the figures are so low which reveals the fact that the social media influence on Microsoft Dynamics product is low.

In a world where there is a solid penetration into Social media ignoring these trends will only be a mistake for any corporate indicating that we have some lessons to be learned here. Having said that, I must appreciate the social media drive initiated by the official Microsoft Dynamics Community (#MSDYNCOMM) playing a vital role in the Social Media through variety of sources like You Tube Video Channel, Facebook, Twitter, LinkedIn and so on.

We live in a world where we have stiff but healthy competition between partners of the same product family but must not ignore the brand as a whole that positioning Microsoft Dynamics as a brand against other industry products is vital. Attaining customer satisfaction through enhancing the product functionality and meeting the customer needs on one hand will help the positioning of brand while on the other hand, positioning brand in marketplace through various campaigns like social media marketing is a MUST.

There are a lot of official and unofficial Microsoft Dynamics social media channels at your disposal but not effectively utilized by the community yet. We must ensure these channels are utilized to the maximum levels to extend the reach, increase demand and become much closer to your customers.

There are some official hash tags recommended for twitter usage. Tagging with uniformity and one language ensures the message reaches everyone following the Microsoft Dynamics thereby providing maximum reach for your messages.

  • #MSDYNCRM – Microsoft Dynamics CRM
  • #CRM2011 – Microsoft Dynamics CRM 2011
  • #MSDYNERP – Microsoft Dynamics ERP
  • #MSDYNAX and #AX2012 – Microsoft Dynamics AX and Microsoft Dynamics AX 2012
  • #MSDYNSL – Microsoft Dynamics SL
  • #MSDYNNAV – Microsoft Dynamics NAV
  • #MSDYNGP – Microsoft Dynamics GP
  • #MSDYNCOMM – Microsoft Dynamics Community
  • #CONV11 – Microsoft Dynamics Convergence 2011

I will try to cover the available resources in other social media networking sites like Facebook, You tube so on in other articles.

Don’t forget to follow @dynamicsblogger on Twitter if you haven’t yet.


Microsoft Dynamics Knowledgebase is no more a private Affair?

Yes. You read it correct. Those articles that were hidden behind the Microsoft Dynamics Partner source or Customer source SSL security wall have broken the wall it seems, thanks to Microsoft Support center. However, It is not 100% yet but there are significant numbers available on Microsoft public support. There are still lot of KB resources inside this great wall of Microsoft Windows Live secure access. It looks like this initiative is part of a  broad Microsoft Dynamics product strategy that is aiming at providing the customers with more free resources of information thereby creating a renewed confidence in the products that already exist with many but to increase it further.

It was a long debate in Dynamics community as to why the articles should be locked inside the Partner source or customer source while the other Microsoft support articles are available in public domain. I think this initiative was first started by Microsoft Dynamics AX team which was later taken by other products team, Dynamics CRM then followed by Dynamics GP.

However, We still need to access the Partner source or customer source for downloading any SQL Scripts or download product related updates.

Few Examples of Articles available on Microsoft Support which was earlier on Partner source




So How do we go and search for these articles on Microsoft support.

1. Go to Support.Microsoft.com

2. You’ll see a Bing search option above the site at extreme right


3. Enter the Keyword and make sure to tick only search Microsoft support


4. See the articles applicable to you.

How to Remove Analytical Accounting from Dynamics GP

Someone was asking me recently how to remove Analytical accounting completely from Dynamics GP 10 or 2010 for all companies. Here comes the detailed mechanism to do that.

1. Go to Add/Remove Programs

2. Select Microsoft Dynamics GP 10.0 (or Microsoft Dynamics GP 2010) from the list of programs and click change

3. Click Add/Remove Features

4. You’ll see Analytical Accounting is marked in select features window. Click Do not Install feature in AA Click Next and click finish.

5. Download the following scripts from Partner source or Customer source

    1. SQL Script 1
    2. SQL Script 2

6. Run the above scripts in SQL Server Management Studio against DYNAMICS database.

7. Run the following statement against DYNAMICS Database in SQL Server Management Studio

Delete DB_Upgrade where PRODID='3180' 
Delete DU000020 where PRODID='3180’

IMPORTANT: Please take backups of both databases and application folders prior to the uninstall process. 


Management Reporter Migration: My Take

When I had the first look at the management reporter, I’m quite impressed with its clean interface. I still remember when I wanted to install this piece of application on my Lenovo T410 ThinkPad, I was at home. I thought it is another windows executable straight installation. I was wrong and quickly realized it requires an active domain presence to even install it unlike other Microsoft applications which strictly ask for domain, but still allow us to install on a computer enabled with domain not necessarily asking us to be connected to the network. One such example is Dynamics AX.

Not necessarily all customers working on Dynamics GP own a domain network as they feel comfortable with a workgroup environment. Neither Dynamics GP nor the traditional FRx software forced them to upgrade the network to a domain till date and both of them proudly tell the customer to feed them with a domain and happy with wherever they are dumped. Thanks to their simplicity and modesty.

However, FRx, showed its discomfort with the 64-bit servers and insisted on it being installed on 32-bit servers. This drawback has become a selling point for Management Reporter and to proudly say that this piece supports 64-bit server thus becoming a great alternative to FRx at least on infrastructure side of it.

On one hand, MR brought lots of advantages like the 64-bit support and on the other hand, It also came up with a disadvantage, minor but critical that a domain network is MUST for it to work upon.

Thanks to my VPN connectivity, I could even connect to MR when I go out of office but what about those customers without these tools in place?

Which is why I feel some customers are still weighing their options to migrate to this masterpiece.

How to Install GP2010 R2 VPC on Windows 7

This article contains the detailed steps to install GP2010 R2 VPC on Windows 7. Please do note that the GP2010 R2 VPC is available to partners exclusively for download on partnersource.

I. Download GP2010 R2 VPC Images

1. Download GP2010 R2 RTM Technical demonstration toolkit from partnersource following the link below. (This is the final 32-bit VPC for Dynamics GP and future VPC will be on 64-bit Hyper-V Images) Don’t worry. I’ll cover how to install the 64-bit VPC on Windows 7 with an alternate to Hyper-V as and when released. As I wrote this article, I noticed that I’ve downloaded and configured GP2010 R2 Core plus Beta VPC. Below link is for GP2010 R2 RTM image download. I don’t think anything would have changed in installation and configuration of the same. Please let me know if you have problems configuring the VPC with below instructions to update the same here.

Microsoft Dynamics GP 2010 R2 RTM Technical Demonstration Toolkit

2. Unzip the contents to your local drive or external hard drive.

II. Download Windows XP mode

windows XP mode

1. Make sure your Windows 7 is a genuine copy as the XP mode download checks this as a prerequisite.

2. Select your edition of Windows 7 and language.

3. Click to download Windows XP mode for Windows 7. Link to download page is provided here.

Download Windows XP Mode

4. Install the Windows XP mode and restart the computer.

III. Download Windows Virtual PC

1. Download Windows Virtual PC from the download Windows XP mode page provided above

2. Install Windows Virtual PC.

3. Before installing Windows Virtual PC, Make sure Virtualization is enabled in your system otherwise it will give you an error.To rectify this issue, Enable the virtualization in BIOS.

IV. Configure GP2010 R2 DC (Domain Controller)

1. Start the Windows Virtual PC

2. Click Create New Virtual Machine as shown below


3. Provide Name and Location where the VPC for DC is located


4. Assign RAM mark to use networking connections. Minimum RAM is enough for DC as we don’t work on this much. I assigned 512MB RAM.


5. Do not Enable Undo hard Disks if you wish to save your settings within VPC otherwise settings will be lost every time you restart the VPC. Click Create to create your first VPC.


6. Right click the VPC just created. Go to Settings. In Hard Disk 1, Make sure the VHD File is pointing to the path that you have saved the GP2010 R2 DC VPC image. Extension of the file will be .vhd.


7. Click OK

V. Configure GP2010 R2 Application VPC

1. After configuring GP2010 R2 DC, It is time to configure GP2010 R2 Application image. Remember that the Domain controller and Application server have to be configured separately and the domain controller has to be kept running while working on the Application server in order to have the SharePoint applications like Business Portal, Workflows and Management Reporter running.

2.  Follow same steps 1-7 above utilized for configuring the DC except for below

    • Assign Name differently like GP2010 R2 in step 3.
    • Assign more RAM like 2GB for this VPC as this consumes more resources

Important: It is mandatory that you configure Domain controller VPC and Application VPC separately. Once configured, First Start the DC and you can leave it in log off mode but it should be running. Next, Start the Application VPC.

Once the Application server is logged into, Log in to Business Portal, Management Reporter applications to check the applications opening up properly otherwise you have to look at the IP settings for both DC and Application as they are configured with static values.

Dynamics GP Online services DLL Error

Quite recently I installed Encumbrance Management module through Add/Remove Programs menu in Dynamics GP 2010 R2 DVD. The installation was simple and fine. I ran utilities and logged into to Dynamics GP using sa. It logs me in successfully however parallel to the login process, the error below is surfaced.

online services error

Microsoft.Dynamics.GP.Online services.dll: The type initializer for Microsoft.Dexterity.Applications.root threw an exception.InnerException: parameter name ProductID.


I did a Repair on Dynamics GP 2010 R2. I logged back. The error didn’t' surface again. The cause of the error is unknown though I know it is due to Dynamics GP online services.

Inventory HITB Smart list download: Update

I updated the Historical Inventory Trial Balance Smart list Builder report to version 1.1. In this version, the following changes are made to the earlier version 1.0.

  1. Added Excel Report Builder Report in addition to SLB Report. So, You can easily explore the results in Excel directly instead of exporting to excel every time.
  2. Added GL Balance as a calculated field which is a Net Balance field of Debit and Credit amounts on GL side of the report so as to easily compare against Extended cost field on Inventory side
  3. Added Account Description field to the Inventory and Inventory offset accounts.
  4. In Excel Report Builder for GP 10, we can arrange the fields using columns option so I have arranged the fields in Excel report but for smart list, I suggest to arrange fields globally by going to smart list options in System setup. This is not an issue in GP 11 though as we have options in GP 11 for the same.
  5. Separate Report is provided for Dynamics GP 11. See below

Download the Update files below

  1. For Dynamics GP 10: Version 1.1 Download
  2. For Dynamics GP 2010: Version 1.0 Download

Version Change History

  1. HITB V1.0 – Published on 06-FEB-11 (For Dynamics GP 10)
  2. HITB V1.1 – Published on 03-AUG-11 (For Dynamics GP 10)
  3. HITB 2010 V1.0 – Published on 03-AUG-11 (For Dynamics GP 2010)


How to Enter Analytical Accounting Negative beginning balances

In Analytical Accounting, the dimensions and corresponding codes are always linked to the General ledger accounts. Analytical transaction are triggered only when a GL distribution is being made in any of the modules of GP which is supported by AA. Hence, We cannot post to AA without actually posting to GL Accounts. What if we have a situation to enter AA negative balances? We know that AA does not support entering negative balances. In this post we will see in which scenarios we will encounter the possibility of entering negative balances and how we can achieve this functionality through a workaround while respecting the business logic of AA.


A client is migrating their balances to GP and as part of the migration, the account framework is changed to a new structure. As part of the new structure, they would like to maintain their employee loan balances in AA linked to 1 main GL Account for Employee Loans & Advances. In their old system on the contrary, each of the employee Loans and Advances are assigned to 1 GL account each so they do not have worries on negative balances as they just manage it by debiting and crediting the account to corresponding accounts. At the time of transfer, they realize they have their balances to be transferred to each of employees are as follows

TOM -$1000.00
JERRY $10000.00


The beginning GL balance entry has only one GL account for Employee Loans & Advances with a net balance of $9000.00 so we cannot simply punch the above employees balances into the AA distribution.


1. Post the beginning balance entry with AA distributions as follows

JERRY $9000.00
2. We are now left with $1000.00 for Jerry and –$1000.00 for Tom to be distributed in AA.
3. After the beginning GL balance entry (TB/BS) is posted, Create another GL entry with the following accounts and AA distributions as well.
4. That’s it. The net impact of the above entry is that your GL balance will see an additional debit and credit of $1000.00 with net change $0.00 but AA balances will be updated with the corresponding balances.
5. Remember that we encounter this situation mostly in beginning balances and will not have it occurring in normal day to day business as debits and credits in GL will take care of the same. 
If anyone has a better solution, Please do suggest here.


Top 100 Most Influential People in Microsoft Dynamics: My Take

I haven’t talked about the Dynamics world Most influential Top 100 list until now. I have seen so much talk around Microsoft dynamics blogosphere earlier in terms of seeking votes for their nominations put up on the list. Seriously, I do not know the tools and techniques deployed to measure the influence of these nominations. First, I’d give full credit to the Dynamics world team.

I was interested in looking at their selection criteria for a moment because the final list in itself made me think deeply on it.

The selection criteria, to quote from the Dynamics world website “ We base our selections on a number of criteria including: Number of nominations received; Number of Microsoft Dynamics employees employed; Number of clients your ISV/VAR has; As an end user how many user licenses taken; Social Media Followers (bloggers/twitter/ LinkedIn) (bonuses for group owners); Number of years experience of Microsoft Dynamics; MVP Recipients; Developers of Add-Ons and new verticals; Speakers and writers about Microsoft Dynamics; Forum contributors and Number of votes received. We attempt to limit what can actually be described as a sphere of influence. The advantage that we have had in quantifying influence in Microsoft Dynamics is that we are dealing with a group of people with similar interests, and so it is possible to be able to quantify one persons influence over the group against another person’s influence.”

Let us look at the criteria of number of Microsoft dynamics employees employed.

This means the person has to be necessarily a owner of the business, essentially a Microsoft Dynamics Partner or Microsoft itself. If this is the case, What about other influential people who contribute sleepless to the dynamics community not necessarily the owners of the business. OK but again this can well be defeated by stating that this is one of whole criterion.I think based on this criteria, Mr.Steve Ballmer shall stand first in the crowd as he directly or indirectly runs the Microsoft Dynamics which is an integral part of Microsoft. But Mr.Ballmer is in Top 41 position surprisingly. Moreover, If we ask who is the top most influential among all, I’d say it must be none other than Mr.Steve Ballmer himself because he can influence the Microsoft Dynamics division than anyone else so seeing others ahead of him is something that is really surprising and strange. When I looked at the list, the other thing that disappointed me is not to find my personal favorites or for that matter the whole Dynamics GP community favorite, David Musgrave.

Having said that I must appreciate the Dynamics world for launching such a campaign that was much talked about for a while. I think they can look ahead to start giving some labels or badges for the winners or some cash prizes so that the campaign will get more awareness in the coming years. In fact as I write this, I can see that Dynamics world is busy with another campaign on social media. Good Luck to them.


Dynamics blogger Video channel on You tube

I remember those days past a year or so when I created Twitter account where I started syndicating the GP blog posts and later did a lot experiments like Facebook group, MSdynamicswire.com website and network creation.  dynamics blogger.com is another new addition that is created recently quarter ago. Although not all experiments are successful, yet, I derive some learning out of each experiment and I enjoy it. Now comes another experiment that is Dynamics Blogger YouTube video channel.

I realized presenting your thoughts in a video format is much easier than writing long sentences. However, I must say I also realized how tough it is to create a video of your own but I’m confident I’ll learn it the hard way in due course of time.

Here comes the latest videos on the channel.

Dynamics GP 2010 Auto Login – This video shows few steps to activate this feature

Excel And Dynamics GP Export Solutions in Smart list – This video shows how to use export solutions in smart list with an example.

Dynamics GP MVPs’– Missing the List

The current MVPs’ of Dynamics GP are definitely the most deserving professionals and credits shall be given to the MVP selection committee. However, I feel there are other deserving professionals left out of the list. The people that comes to my mind who should be on this list but left out are

1. Steve Chapman from Rose Business Solutions

2. Christina Philips from BKD Technologies

I find the videos of Steve Chapman on You Tube to be an invaluable contribution to the dynamics GP community as a whole. I like his presentation of those videos and the amount of knowledge that is hidden in his videos. Till date, Only two people I’d say are the most active contributors to You Tube videos for Dynamics GP. One is Steve Chapman on Rose Business Solutions Channel and the other is Mark Polino. I don’t need to say anything much about Mark other than that he is just great and outstanding in his contribution to Dynamics GP community. Personally, I’m influenced by the videos of Steve and in fact I’m just starting to learn creating videos. Needless to say, I could understand the pain and amount of time it takes to create one video.

Christina Philips articles on her blog are straight to the point. I like her selection of articles for writing. I find her articles interesting and unique in subject. She has been writing for several years on Dynamics GP.

I personally don’t know what criteria is set by MVP selection panel but definitely these are two experts missing off the list for their respective contributions.

There are lot other professionals doing their best to the community, I’d mention in my other upcoming articles.


Analytical Accounting: Dimension Code Macro

Macro to enter new dimension codes in Analytical accounting module is provided below.

TypeTo field aaTrxDimCode , 'CODE'
  MoveTo field Inactive  # 'FALSE'
  MoveTo field aaTrxDimCodeDescr
  TypeTo field aaTrxDimCodeDescr , 'CODE DESCRIPTION1'
  MoveTo field aaTrxDimCodeDescr2
  TypeTo field aaTrxDimCodeDescr2 , 'CODE DESCRIPTION2'
  MoveTo field aaNode
  MoveTo field 'Lookup Button 3'
  ClickHit field 'Lookup Button 3'
NewActiveWin dictionary 'Analytical Accounting'  form aaTreeNodeLookup window Main
  DblClickHit field '(L) TreeView' item 1  # 'NODE' 1
NewActiveWin dictionary 'Analytical Accounting'  form aaTrxDimensionCodeMnt window Main
ActivateWindow dictionary 'Analytical Accounting'  form aaTrxDimensionCodeMnt window Main
  MoveTo field 'Save Button'
  ClickHit field 'Save Button'
  MoveTo field aaTrxDimCode

  1. Paste the above contents into a Microsoft word document and do a mail merge to insert the records into the fields highlighted above.
    • CODE – Replace this with your Dimension Code ID values
    • CODE Description 1 – Replace this with description values
    • CODE Description 2 – Replace this with description 2 values
    • NODE – Replace this with the node for this dimension.
  2. Once Mail merge is  complete, paste the contents into a notepad.
  3. Add the following lines at the beginning of the notepad (beginning lines)

NewActiveWin dictionary 'Analytical Accounting'  form aaTrxDimensionCodeMnt window Main
ActivateWindow dictionary 'Analytical Accounting'  form aaTrxDimensionCodeMnt window Main

    4.   Save the notepad as AAcode.mac

     4. Open AA Dimension code window, select the transaction dimension and place the cursor in the Transaction Dimension code field.

   5. Press CTRL + F8 to  browse AAcode.mac and click open.


Integration Manager crashes

Sometimes we might not be that lucky to get through with our imports through Integration Manager remotely. A remote session will kill the ongoing Integration and leave the Dynamics GP running despite the crash. I’ve made interesting observations that will save your time next time you encounter the same for some reason.

1. Integration Manager crashes while doing the integrations using terminal server or Citrix like environment. Or for that matter applications like Team viewer, LogmeIn so on.

2. It will crash only when we try to do the integrations using Integration Manager standard destination adapter that requires Dynamics GP session to be on. This doesn’t happen for IM eConnect adapter.

3. This happens when the integration tries to open another GP window during the course of Integration.


1.There is no proven solution to the above problem.

2. However when it happens, the first thing to do is to go to Task Manager and kill Dynamics.exe process that keeps running.

3. Log on to Dynamics GP and run the check links on Work tables where import is being made. If Sales documents are getting imported, then Run check links on Sales work tables as the integration manager crash will also lead to leaving some orphan records in Dynamics GP work tables. So We need to clean this mess up.

4. Don’t attempt the Integration again remotely after this and wait to do the integration in normal session.

5. If it cannot wait, then see if you can accomplish the same integration using econnect destination adapter. If yes, reconfigure your import to this adapter and re do the integration. It will go through this time.

Sales Orders Import: Location ID does not exist

While importing sales documents in Dynamics GP through Integration Manager or eConnect, We encounter the following error message.

Microsoft.Dynamics.GP.eConnect:  Number = 287  Stored Procedure taIVTransactionLineInsert  :  Description = Location ID/Site ID (TRXLOCTN) does not exist in Site/Location Setup - IV40700

When we see this error, Our immediate focus would be on Quantities/Sites window where the Item number should be assigned to the relevant site ID in import. However, In some cases the integration fails despite assigning the site to the item number. Reason for this error would be due to the presence of Kits. If any of the line items contain Kits and we receive this error, We shall go to the Kit components and check if the components are assigned to the respective sites in import.

In one of my imports earlier, I’ve struggled for 4 hours struggling to find which item was not assigned to the site. After constant trials, I found the problem lies in the kit components. Specially, this proves to be a nightmare when we integrate documents using eConnect destination adapter in Integration Manager or eConnect itself because the eConnect would tell us the problem but it fails to tell us the exact item that is creating this problem unlike Integration Manager Dynamics GP destination adapter which tells exactly which item is creating an issue.


Import Kits

Importing Kits is another exercise that is difficult to integrate with Integration Manager as there is no such adapter available. What if we have thousands of Kits to be created in GP. In such cases, Using Table import is a wise option to import thousands of kits in split of seconds. Kits Import is a straight import in GP as the Kit Master is the only table tat we should be looking at. Follow the steps below to import the kits.

  1. Make sure Kits are defined with the item type Kit and the Kit components as items with Sales Inventory types in Item master as a prerequisite for Kits Import.
  2. Prepare the CSV file with the following fields. Make sure to remove the label Headers in the file after preparation of fields.
    • Item Number – Fill this field with Kit parent code.
    • Sequence Number – Fill this field with Sequence number 16384, 32768 so on for each component line item.
    • Component Item Number – Fill this field with the component code of the Kit parent code.
    • Component Item U Of M – Assign the U Of M for each of the components.
    • Component Item QTY – Provide the QTY of each of the components that makes up the Kit.
    • Component Serial Numbered – If it is not serial numbered, Assign 0. If Yes, Assign 1.
  3. Go to Cards | Inventory | Kits | Tools | Integrate | Table Import and provide the required fields as well as mappings with the source file and destination file, something like below.

Item Kit

4. Click Import.

Import Inventory BOM FAQs

In my earlier post I’ve covered how to import Inventory BOMs. In this post, I’ll publish a couple of FAQs’ which are very critical for the import.

1. I’ve successfully imported the Inventory BOM into both BOM Header as well as Component Tables. When I go and check the BOM Master record in GP, I could only see my Header record but no components are visible?

A. Make sure You’ve assigned constant value of 5 for all your components BM Comp state field. Value 5 stands for Saved status.

2. I’ve successfully imported the BOM into the relevant tables. When I go and check the BOM Card in GP, I could see the header as well as components below it. But when I lookup for Bill Number in Bills and Items lookup, I could not see any of Bill numbers imported?

A. Make sure you’ve provided the date values in creation date and modified date fields. If these fields are left blank, the BOM will not be visible in Lookups.

3. I’ve successfully imported the BOM into the relevant tables. When I go and check the BOM Card in GP, I could see the header as well as components below it. But when I click View Indented Bill, it says the BOM is deleted?

A. Make sure you’ve provided the date values in creation date and modified date fields. If left blank, the Indented Bill won’t display the results.

Import Inventory BOM

Integration Manager for Dynamics GP doesn’t provide the ability to import the Inventory Bill of Materials (BOM). To overcome this limitation and to import Inventory BOMs’ into GP, We can make use of table import method instead.

Importing Bill of Materials requires two tables BOM00101, BOM00111. To import the BOMs’ (Cards | Inventory | Bill of materials) using Table Import, Follow the steps below

  1. Prepare 2 CSV Files for the import. One is BOM Header and the other file is BOM Components.
  2. BOM Header must have the following fields.
    • Item Number – This is the parent code and must be an inventory item existing in the inventory. This is called Bill Number
    • Bill Status – Status of the Bill. Set it to 1 as constant. Status of 1 accord Active status for the BOM
    • Status Ord – Assign constant value of  1 for active bills.
    • BM Stock method – Assign 1 for Build if necessary, 2 for stock, 3 for Build status
    • Effective Date – Leave the date blank or fill the date with the date
    • Obsolete Date – Leave the date blank
    • U of M – Assign the same UOM assigned for the parent code in Inventory
    • Note Index – Leave the field until import. Once imported, update the Note Index using sp_getNextnote index to update the note fields.
    • Created Date – Provide the date of creation
    • Modified Date – Provide the modified date
  3. BOM Components would have the following fields
    • Item Number – Parent Code of BOM. Same as the Item Number in BOM Header file.
    • Bill Status – Status of the bill same as BOM Header Bill status
    • Status Ord – Same as Status Ord for BOM Header
    • Ord – This is the unique identifier for BOM components for each parent code. GP increments each line item by 16384. So If 1 BOM has 3 lines, each line Ord will be 16384, 32768, 49152. Next BOM will again start with 16384 so on. We can easily achieve this in Excel to assign numbers.
    • Component Item Number – Provide the component Item Number. This must be an item number in Inventory.
    • Component Status – Assign 1 for Active status
    • Comp State – BOM Component state. Always Assign constant 5 as value though there are other values as any other value doesn’t show up the components in the Bill at least when I tested it.
    • Cost Type – Assign 1 for Per Unit cost or 2 for Setup cost
    • Design QTY – Provide the quantity of component
    • Scrap % – Provide the value or leave blank
    • Effective Date – Provide the date or leave blank
    • Obsolete Date – provide the date or leave blank
    • U of M – Provide the component U of M. Make sure this is same as the one set for the component item in Inventory.
    • Note Index – leave this for import and update the field after import using the stored procedure for get next note index.
  4. Once the 2 files are ready for import, Remove the Labels in each file as the Table import should not have any headers such as Item Number, U of M so on otherwise it treats that also as data.
  5. Go to Cards | Inventory | Bill of Materials | Tools | Integrate | Table Import and select Bill of Materials Header. Provide the Source file, Definition ID, Destination Table, Mappings so on something that looks like below. Once mapped, Click Import.

BOM Header

6. After importing BOM Header, Again Go to Cards | Inventory | Bill of Materials | Tools | Integrate | Table Import and select Bill of Materials Component. Provide all the required fields and mappings same as what we did for BOM header. After mapping it looks something like this. Click Import.

BOM Detail

7. Once imported, Run the Stored procedure for note index for both BOM header as well as component to update the Note index field.

I’ll publish a couple of FAQs’ on this BOM Import in my next post.


Management Reporter Failed reports Queue cleanup

If you ever come across an issue where you cannot remove the queued reports (failed) from queued status, follow the approach suggested here.

In addition to this, enjoy the two tips below

1. If you wonder how you can connect to MR when away from a domain network, the best solution would be to connect to your domain through a vpn connection. Once it is connected through a vpn to your domain, it works the same way as you are within domain.

2. When you run the reports in MR Report designer and if you see the reports are just queued and not processing further to view the reports, then the culprit might be the Management Reporter Process service. Go to Start | Run | Services.msc, locate Management reporter process service and start the service.


David Musgrave: Dancing to the tunes of Dexterity at Convergence

Here is an exclusive don’t miss video of David Musgrave’s outstanding performance at Coca Cola Museum, Convergence event 2011, Atlanta.It was a terrific performance from you David.


Smart Search: Google for Dynamics GP

I did not test this product yet as I do not have one copy because Matt Landis at Dynamics Small Business (Landis Computers) is offering a free copy exclusive to partners at the convergence event and I’m not there at the event physically though I’m virtually present following the lovely updates, thanks to Twitterati.

My first reaction when I saw Matt post on his blog on this smart product was speechless. I don’t know if he is using Google search for real but I’d say it outsmarts the Google search engine at least for retrieving Dynamics GP records.

Ok. For those who didn’t get a chance to look at this smart search, I’d provide a brief introduction. Smart search for GP is an enhancement add in developed by Landis Computers (Dynamics Small Business) that will allow you do a search (smart search) for any keyword and get the results from all the GP modules with nicely organized tabs. As Matt tells us on his blog, the records are returned within a bit of seconds for a sizeable data.

Now, Let me justify why I’m so enthused and surprised at this. Microsoft offers Office SharePoint with Search capabilities and there is a Dynamics GP extension to this search center. However Office SharePoint comes with a price as it is not offered free unlike SharePoint foundation 2010 and the deployment is a little tricky and complex. Unlike Office SharePoint, We now have this product that can achieve the same for us. Moreover, another cool feature within this Smart search that I observed is the ability to drill back to the GP window from the search results.

Matt has posted a nice 1 minute video with a live demo of the product. I’m giving the video link  here.

Those at the convergence event must be lucky to get a glimpse of this cool add in and even a chance to win this over. I hope matt understands that I’m thousands miles away from the event but would definitely send one copy to me.

Just to conclude, I ‘d say to Matt, Great Job. Don’t forget to read Matt’s write up on this cool add in on his blog. Follow the link here to read more about this add in.



Microsoft–Good Side of the support

I fervidly brought up a recent support issue, I thought I must also post the good side of Microsoft support. This time, It is another Partner / Customer appreciation of the Microsoft Dynamics GP Technical support.It’s an appreciation call for the guys at Fargo / Redmond from Michael Johnson for their timely help by quickly (within 24 hours) mobilizing to produce a fix for his problem in Contract Administration. To get to know more, Read from the man himself, Michael Johnson on his blog.


Microsoft: Are You Listening?

Are you listening and doing something positive on Jennifer Kuntz? One could understand how much pain and frustration she had when you see her blog post taking a lot time in detailing her horrible experience with Dynamics GP Technical Support and her time in writing a comment on my blog post stressing further that no one yet has even contacted her.

I’m posting her comments to my post on this here for the sake of readers.

You are correct, I have not posted an update, the issue continues to be unresolved.I received an email shortly after I posted (unrelated, just a coincidence) further explaining that they will escalate the case I opened up since everyone seems confused on how to fix the Partner source website (it’s not Ops, it’s not VOICE, hmmm). I got the usual survey request after the case was closed as well where I indicated my displeasure – and that resulted in an email from Microsoft yesterday to me (“I noticed we were unable to meet your expectations”….) and asked if I was still having the issue and of course, yes, it’s still an issue.The thing that boggles my mind is the horrendous communication – there is no one communicating with me outside of these two emails lately about the status. Shocking really!